Returns & Exchanges
At Renee Cosmetics, we want you to be completely satisfied with your beauty experience. If you receive a damaged or incorrect product, our hassle-free return policy ensures a quick resolution within 7 days of delivery.
Initiate Request
Log in to your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Quality Verification
Upload clear photos of the product and its original packaging to help our quality control team verify the issue.
Secure Packaging
Once approved, place the unused items back in their original box with all tags and seals intact to ensure a safe transit.
Refund Processing
After we receive and inspect the package, your refund or replacement will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing